Wednesday, October 22, 2008

ATT makes me cry

It's like banging your head against a wall, without the benefit of results.
This morning I was happily surfing away, not a care in the world. When I stopped for lunch, so did my dsl service. It never came back though. Apparently an automated computer cancelled the order for my dsl (which was working) because it was never "fulfilled". Bottom line, whoever hooked us up didn't finish their paperwork. I won't even go into the fix they came up with because it's a convoluted Rube Goldberg scheme involving a new phone jack, some kind of phone line independent dsl account and several hours of my time setting up the computer (twice!!) just to switch the line back to the original phone line next week. It's all to allow the system to pass the "glitch" like so much day old sauer kraut. Or I can wait until next week, get a new phone number, hook the dsl up to that and switch back. It took 3 hours on hold and the rest of my cell phone minutes for the month to figure this out. I COULD HAVE BUILT MY OWN FUCKING PHONE SYSTEM IN THE AMOUNT OF TIME IT TOOK THEM TO SORT OUT WHAT AMOUNTS TO A CLERICAL ERROR!!! I'm trembling with rage.

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